In stock items will ship within 24 – 48 hours of order placement. Customers will receive an “Order Complete” notification email when their order has shipped. International orders typically arrive within two weeks but could take longer depending on location and that country’s customs process.
If your order has not yet shipped, you may cancel for a full refund. Orders that have shipped cannot be cancelled and the item return policy takes effect. To cancel an order, call 609-965-2070 or email firstname.lastname@example.org.
Item Return Policy:
We guarantee the quality and craftsmanship of our products and will offer a full refund of your order (less shipping charges) if you are not satisfied.
Most important: Contact us first before returning any items! Most issues can be quickly resolved over a brief phone call or an email message.
American Industrial Truck Models accepts returns within 30 days after shipment. Buyer is responsible for all return shipping costs.
Items must be shipped back in original packaging to American Industrial Truck Models to receive a refund. All returned items will be inspected for missing or damaged parts before any refunds are made. We do not accept returns of partially built model truck parts that have been painted and/or glued.
Claims of shipping damage, incorrect/missing items or non-receipt of goods must be made within 15 days of ordering. We may require photographs as proof of damages or defects before the returns process is started. For tips on care and storage of your model truck parts click here.
If you receive an order with incorrect or missing parts, please contact us so that we can resolve the issue as soon as possible.
If an order is returned to American Industrial Truck Models due to incorrect shipping address, the buyer is responsible for the secondary shipping charges. There are no refunds for lost items that have a delivery confirmation.
We will refund the original form of payment, excluding any shipping costs. Refunds will be processed within 3 days of receiving the returned items. Please allow 5 to 7 business days for your bank to process the credit.